Signs SLAs (Service Level Agreements ) with airlines.
Enters the SLA pricing definitions into Celebris, defines new services and packages if necessary.
Enters price formulas as indicated in the signed SLA.
Informs operations and accounting departments about the newly entered service and/or package definitions.
Quality Management Department
Defines quality assurance system details.
Defines the criteria and their weights and questions of the performance evaluation test. All dynamic!
Defines flight sampling rules of the airlines for performance measurement.
Manually makes new samples or cancels an automatically sampled flight.
Gets reports and sends them to airlines as necessary.
Resource Planning Department
Defines the resource types as manpower or equipment.
Defines the required resources acc.to the airport, airline, ac model, transit, load type, schedule type, and
flight type info for arrival and departure flights before/after minutes and amount.
Defines resource groups for certain services/departments.
Plans the resources based on the previous definitions.
Manually assigns the resources to the flights.
Operations Department
Maintains master flight information like airport, airline, ac reg, ac model, etc.
Creates service charge forms for the flights.
Follows the flight information screen of Celebris.
Checks the imported sita messages, manually enters the info for unparsed or erroneous sita messages.
Enters service, quantity, service time info in the service charge form screen.
Enters the AHM804 questionnaire answers for the
sampled flights.
Accounting Department
Defines accounting types and general ledger integration rules for the services and packages.
Defines company invoicing details like address, tax information etc.
Easily prepares the invoices as defined by the SLAs using the software.
Prints-out the invoices and sends them to the airlines or representative companies.
