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Products / Celebris / Modules / Quality Management

Quality Management System

CELEBRIS Quality Management System consists of a performance survey system based on criteria defined in AHS 1000 (AHM 804), and a customer compliment and complaint tracking system.

The compliments or complaints from the customers are entered for a single handling operation or a group of operations.

This system functions in a work flow logic from automatic forwarding of input complaints, to the definition of actions taken as a precaution.

The survey system includes an automated flight sampling tool that samples the to-be surveyed flights from planned flights' information according to the predefined parameters.

The survey system is easily adaptable to any future change in the survey criteria.

Quality Management System also includes strong graphical reporting facilities.

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